DevOps Engineer

Location
Cheltenham, UK
Hours
Full Time
Guide salary
Up to £45,000 (dependent on experience)
Company Description

At Volo Commerce, we’re far more than just a software company, we’re set to create the world’s most successful community of online multichannel sellers, delivering excellence to this multi-million pound market.

Volo enables retailers to distribute their products and seamlessly scale up their operation through the ever-increasing number of marketplaces on the web, such as Amazon, eBay, Google and Rakuten. Our solution integrates with our customers' online sales process, simplifying and automating tasks such as inventory management, product listing and scheduling, sales order processing, payment and dispatch, customer communications and accounts posting.

Our organisation has received significant investment over the past few years and we have exciting plans to grow and support our global customer base.

Role Description
This role sits within the Technical Operations team which specialises in the systems administration and management of our large inventory of Linux based servers that enable Volo to deliver services to our ever-expanding customer base
Key Responsibilities

To deliver technical support to ensure that Volo’s systems run at their best. You will be supporting our customers and colleagues by;

  • Configuration of application environments
  • Troubleshooting application and system performance issues
  • Working through customer raised Support tickets assigned by other departments.
  • Triaging and the investigation of priority issues raised by 1st line Support
  • Operational management of server based application processing
  • Bash and SQL script writing
  • Alert software configuration
  • Initial Java exceptions analysis
  • Liaison with external service providers

The applicant will be required to undergo product training and to develop their knowledge to advanced levels to provide the required level of support;

  • Provide expert application advice to colleagues based on acquired technical understanding of the host environment
  • Be able to confidently support customers directly where required
  • Have the ability to make recommendations for technical improvement

Undertake tasks, on the Linux servers and MySQL databases

  • Configuration of Linux OS and MySQL environments
  • Investigation and testing of new OS software release requirements
  • Analysis of slow SQL queries
  • System monitoring and health checks
  • Execution of database updates via SQL
  • Preparation of release deployments
  • Configuration and management of cloud environments

To carry out various home based out of hours maintenance tasks and participate in a rota to provide weekend support

  • Release deployment support
  • OS patch deployment and product upgrades
  • Database migrations
  • Out of hours’ emergency technical support

Key Skills and Experience

Essential:
  • Excellent analytical and problem solving skills with an attention to detail
  • Self-motivated, enthusiastic, adaptable, flexible team player
  • Good interpersonal skills
  • Good working knowledge of MySQL (Database design, configuration, administration, Queries and troubleshooting)
  • Linux OS (CentOS administration, installation, setups, commissioning, maintenance, housekeeping, services management and health checks)
  • Java (Application support, JMS, JVM)
  • Networking (Configuration / Firewall management / Load balance management TCP/IP analysis)
  • Scripting - Bash / Python
  • Security - VPN/TLS/Encryption

Desirable:
  • Cloud infrastructure (AWS - Design / Migration, AWS Management- EC2 / S3, Google Compute)
  • Perl
  • Nagios
  • NewRelic
  • Experience of working in a DevOps environment

Values
  • Spirit of Adventure
  • Transformational Growth
  • Experience the Difference
  • Power in our Community
Why work with us
  • Competitive salary plus benefits
  • 25 days of annual holiday plus your birthday off as well
  • Relaxed dress code
  • An ever-changing growth environment with plenty of opportunity to develop your career

Apply Now

If you're interested in this role and would like to apply, please send your CV and covering letter to Volo by filling in the form below.

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