Senior IT Engineer

Location
Cheltenham
Hours
Full Time - 6-month fixed term contract
Guide salary
Competitive
Company Description

At Volo Commerce, we’re far more than just a software company, we’re set to create the world’s most successful community of online multichannel sellers, delivering excellence to this multi-million pound market.

Volo enables retailers to distribute their products and seamlessly scale up their operation through the ever-increasing number of marketplaces on the web, such as Amazon, eBay, Google and Rakuten. Our solution integrates with our customers' online sales process, simplifying and automating tasks such as inventory management, product listing and scheduling, sales order processing, payment and dispatch, customer communications and accounts posting.

Our organisation has received significant investment over the past few years and we have exciting plans to grow and support our global customer base.

Role Description

In your capacity as an experienced IT Engineer you will utilise the corporate support tools and deploy the resources necessary to get the job done. Support channels include a dedicated ticket system, e-mail, phone and Instant Messenger. You will be responsible for picking up issues from all parts of the organisation, providing email and phone based support alongside a small team and the Head of OMC. You will take a lead on complex internal problems, migration projects, documentation and be instrumental in steering the strategic direction for Volo's IT outsource support requirements. Some work out of standard UK hours may be required to cover on-call and the needs of our US office.

Key Deliverables
  • Reduce the backlog of support requests
  • Tactical support requirements
    • Review and 'fix' the internal structured and wireless network
    • Review the virtual environment (SAN and hosts) to identify and implement improvements
  • Cloud first - Move all internal services to the cloud
    • Antivirus
    • Sage finance package
    • IT Ticketing
    • Email signature tools
    • Wireless management
    • Active Directory into Azure
  • Lead the project to review all Volo IT business tools and implement the best solutions for our current needs
    • VoIP
    • CRM
    • Ticketing solutions
    • Collaboration tools and file storage / sharing
  • Knowledge transfer - help the existing team understand better our internal systems and have them fully documented.
  • Seek out, evaluate and implement relationships and support plans with third parties to improve our robustness and flexibility
  • Deliver a flexible service delivery model for US IT support (which may include outsourcing)
  • Support the relocation of our London office
Key Skills and Experience
Essential
  • Good interpersonal skills with excellent communication skills - both written and verbal
  • Competent in the deployment, management and diagnosis of:
    • Microsoft cloud services (Office 365, Azure AD, Azure backup)
    • Microsoft desktop operating systems (Windows 10/8)
    • Microsoft Server operating systems and tools (WSUS, DNS, RADIUS, AD)
    • Wireless Access Points
    • SaaS IT services and business applications (eg Antivirus in the cloud)
    • Microsoft Hyper-V and SAN management
    • Networking technologies (monitoring tools, switch management, traffic shaping)
    • VoIP telephony and conferencing tools
  • Attention to detail and excellent analytical skills
  • Self-motivated, enthusiastic, adaptable, optimistic, flexible team player
  • Experience in migrating internal services to SaaS/Cloud solutions
  • Engaging with and getting the best from 3rd Party service providers
  • Willing and able to share knowledge, pass on good practice and technical skills to others in the team
Desirable
  • A responsible attitude
  • Practical experience of working with a Help Desk logging and reporting tools
  • Ability to make decisions under pressure
  • Calm and patient
  • Good IT understanding of platforms and applications
  • Understanding or exposure to the ITIL framework
  • MacOS / Linux
Values
  • Spirit of Adventure
  • Transformational Growth
  • Experience the Difference
  • Power in our Community
Why work with us
  • Competitive salary plus benefits
  • 25 days of annual holiday plus your birthday off as well
  • Relaxed dress code
  • An ever-changing growth environment with plenty of opportunity to develop your career

Apply Now

If you're interested in this role and would like to apply, please send your CV and covering letter to Volo by filling in the form below.

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