At Volo Commerce, we’re far more than just a software company, we’re set to create the world’s most successful community of online multichannel sellers, delivering excellence to this multi-million pound market.
Volo enables retailers to distribute their products and seamlessly scale up their operation through the ever-increasing number of marketplaces on the web, such as Amazon, eBay, Google and Rakuten. Our solution integrates with our customers' online sales process, simplifying and automating tasks such as inventory management, product listing and scheduling, sales order processing, payment and dispatch, customer communications and accounts posting.
Our organisation has received significant investment over the past few years and we have exciting plans to grow and support our global customer base.
The role sits within the Support team of the Volo Resolution Centre, specialising in performing first point resolution of customer queries in relation to the Volo Systems and 3rd parties Volo integrates with. Primarily you will handle Support Tickets that have been raised by customers, operate a Live Chat service where customers can communicate with our analysts via Instant and respond to customer queries raised through our phone line.