Volo Customer Summit – London

Wednesday September 9, 2015 | Posted at 1:00 pm | By Paul Dicken
September 9, 2015 @ 1:00 pm

Volo Customer Summit 2015

London : 17th September

Welcome to a masterpiece of Victorian Gothic architecture

Sir John Betjeman called this Gothic treasure “too beautiful and too romantic to survive”
in a world of tower blocks and concrete. After years of devoted restoration,
The St. Pancras Renaissance London Hotel boasts glorious Gothic Revival metalwork,
gold leaf ceilings, hand-stencilled wall designs and a jaw dropping grand staircase,
as dazzling as the day Queen Victoria opened the hotel, fashioned by Sir Gilbert Scott,
in 1873.







09:00 – 09:30
Registration and networking

09:30 – 09:45
Welcome, Objectives & Agenda

09:45 – 10:15
The state of e-commerce
Guest speaker: Justin Opie – IMRG (Interactive Media in Retail Group)
Ecommerce growth in the UK appears to be slowing but what is really going on and is this pattern being repeated overseas? IMRG is the voice of e-retail in the UK, supporting its members through a range of activities – including market tracking and insight, benchmarking and best practice sharing.
10:15 – 10:30
The World of Volo
Paul Watson – CEO
Volo is continuously evolving to align with our customers and the industry. Find out what we are seeing in our world that is shaping our decisions and future.
10:30 – 10:45
Customer Success
Dan Burnham – Head of Customer Success
Learn more about the new Volo Flight Plans, upcoming training events and new products such as our new Responsive eBay stores.
10:45 – 11:00
Support & Operations
Paul McCorquodale – COO
There have been a few changes in our service recently. Find out more about what has changed, what’s coming and why we are making these changes.
11:00 – 11:30
Break and networking

11.30 – 12.00
The Future of the Volo platform
Keir Murphy – Business Analyst
Hear what we have planned for the platform. Get a first look at our new HTML platform, the new FBA functionality, our new Marketplaces API and more.
12:00 – 12.30
Data is King
Andre Verhaeg – Senior Developer
You can’t make decisions without good data. Andre will show you some of the key features of the Volo Reporting Suite, how you might use them and give you a preview of the new reports due for release shortly
12:30 – 13:00
Where do people buy?
Panel Discussion
Join a panel of merchants and industry experts to find out where the big opportunities are and how you can position your business to take advantage.
13:00 – 14:00
Lunch and networking

14.00 – 14:45
The Present and the Future of Google Shopping
Allyson Munarriz – Customer Success Manager
Are you taking full advantage of this lucrative sales channel? In the US, Google is playing around with a Buy Button for its shopping channel which will effectively turn Google Shopping into a marketplace. Even if you don’t currently have a website, you need to be aware of what Google is doing.
14:45 – 15:30
Promoting your products on eBay
Guest speaker: Owen Hughes – eBay
eBay has added a range of promotional tools to help merchants to sell more. From Daily Deals to the Promotions Manager there’s something here to ensure you finish the year in style.
15:30 – 16:00
Break and networking

16:00 – 16:45
Amazon FBA
Guest speaker: Amazon
Christmas is coming and your goose could be properly fat if you’re Primed (geddit?). FBA could be your gateway to Q4 on a scale you’ve never seen before.
16:45 – 17:00


Getting there

Adjacent is St Pancras International set at the heart of Central London with more Underground connections (Circle, Piccadilly, Hammersmith & City, Northern, Metropolitan and Victoria), than any other London station. There are four main services from the station – Eurostar, East Midlands Trains, Southeastern and ThamesLink.

St Pancras Renaissance Hotel
Euston Road

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