Error Messages - Volo

Common error messages

Unfortunately, some of the requests you make may not be successful. In most cases, the <faultstring> returned in the response is self-explanatory, nevertheless, we have provided a list of erros below along with how they can be resolved.


Incorrect auth credientials

Ensure your API username and password that have been supplied to you are correct.

This request requires HTTP authentication (Invalid username or password)

Insecure webservice (http)

Volo requires a secure connection (HTTPS) in order to make requests.

<faultstring>Only secure communication (https) is supported</faultstring>

Invalid data

<faultcode>soap:Server</faultcode>
<faultstring>{location of error}</faultstring>

Incorrect XML element

The API is epecting a different element for this particular request.

<data contentType="text/plain" contentLength="345"><![CDATA[JAXBException occurred : unexpected element (uri:"", local:"OrderHistory"). Expected elements are <{}IncomingOrdersUpdate>,<{http://api.esellerpro.sandbourne.com}IncomingOrdersUpdate>. unexpected element (uri:"", local:"OrderHistory"). Expected elements are <{}IncomingOrdersUpdate>,<{http://api.esellerpro.sandbourne.com}IncomingOrdersUpdate>. ]]></data>