The Future of Fulfilment

Thursday April 13, 2017 | Posted at 10:09 am | By Martin Turner
April 13, 2017 @ 10:09 am

Jonathan Bellwood, Founder & CEO of Peoplevox on why now is not the time for second-guessing the future of e-fulfilment technology.

The old saying, courtesy of Aristotle, that “the whole is greater than the sum of its parts” applies to many things in life – none more so than the fast paced world of ecommerce retailing.

More to the point, in the world of ecommerce fulfilment, we cannot escape the fact that our livelihoods are inextricably linked to how efficiently we all use, “interpret” and leverage the Internet as the conduit for building, growing and improving our respective businesses. But to do this well and consistently find new ways of adding more value and competitive advantage calls for something rather more scientific than crystal ball gazing.

 eCommerce is entering a new era, bringing unprecedented opportunity, risk and complexity. And in the thick of it are online and multichannel retailers like you. Clearly, ecommerce solutions providers such as Volo and Peoplevox fully recognise this and make it our mission to maintain a 360 degree awareness of immediate and future market requirements.  

We know the buck stops here when it comes to ensuring our merchant and multichannel clients are equipped with the right solutions for solving fulfilment challenges, allowing their businesses to continue to scale as quickly and profitably as possible – no matter what the future may bring.

However, we also realise the vital role our clients and the whole of the ecommerce ecosystem can and should play in shaping the future – for the common good. And this is where your feedback can help us anticipate and respond to constantly changing market requirements.             

This is at the heart of our industry-wide market study into the future of ecommerce fulfilment. All respondents will receive a copy of the study free of charge when it is completed. You can also win an iPad Pro!  

Whatever role you play in the ecommerce fulfilment ecosystem, whether you are a buyer, merchandiser, picker, packer, warehouse manager, marketing specialist, brand or business owner, we’d love to hear from you. It takes less than five minutes. All responses will be treated confidentially.

The 2017 eCommerce Fulfilment Report aims to identify key future trends in the usage and deployment of ecommerce fulfilment systems over the next five years, and provide new insights and solutions to the growing ecommerce fulfilment challenges facing online retailers.

The scope of the research covers the current extent and types of fulfilment systems deployment, the level of integration, from order processing and marketplaces, to warehouse management and shipping platforms; the implications of adopting new technologies such as Artificial Intelligence and Robotics; through to the ongoing challenges of managing business expansion, customer service, planned and unplanned peak demand, product returns, and ever shorter delivery timescales.                    

To quote another “old” saying, “you’re only ever as good as your customer’s last fulfilment experience.”Making a wrong turn on ecommerce fulfilment now could be catastrophic to the long-term health of your business.

Peoplevox is a Volo Integration Partner.

Peoplevox specialises in helping brands, pureplay e­commerce and multi­channel retailers improve their people management, efficiency and performance of their fulfilment needs. The idea behind London-based Peoplevox came from founder Jonathan Bellwood’s previous experience and frustration when implementing costly and inflexible warehouse management systems. In 2009 he subsequently formed Peoplevox to design and offer a truly fit for purpose WMS solution capable of handling the complexities and pace of ecommerce and multi-channel retailing.

The easily accessible, configurable and scalable software-as-a-service (SaaS) warehouse management system (WMS) has enjoyed considerable success and is already relied on for shipping over 3 million parcels per month by more than 100 Clients in 20 countries including such well-known brands as Barbour, Intersport, Mothercare and The Range.  Over 1 million items were successfully shipped using Peoplevox WMS on Black Friday 2015.

As a mobile-ready cloud-based system Peoplevox puts powerful ecommerce logistics software at the user’s fingertips, enabling maximum convenience and productivity. A flexible open architecture also allows easy integration with all leading ecommerce sales, marketplace, delivery, ERP and accounting platforms.

Explore more News and Views