Volo Commerce provides an ecommerce platform, a reporting platform and services for online sellers to grow sales on marketplaces like Amazon, eBay and OnBuy, and on web stores using platforms like Magento, Shopify and Volo. This combination of comprehensive technology and dedicated professional expertise enables our customers to scale up your business for long term success.
Please apply to enquiries@volocommerce.com with a cover email indicating why we should consider you for the role, attaching a pdf of your CV.
No agencies, please.
Role: Product Owner
Reports to: CEO
Location: Hybrid remote/Cheltenham office, UK hours
The role: The Product Owner is the ‘CEO of the Volo product set’, responsible for researching, setting and implementing product strategy and the product roadmap, as well as defining the features. Managing the define-design-build-ship product lifecycle, the product owner prioritises the current and future product needs of customers, partners and the business. The role sits on the Volo management team and helps shape the direction and success of the business.
Comfortable at the intersection of business, technology and user experience, the role is researcher, architect, customer advocate, evangelist and key to Volo’s success. We work in scrum and the Product Owner works that way, refining sprints, managing the development queue, removing blockers and keeping us on track with our customers and partners.
Job spec: Click here to download the full role specification.
Role: Support Analyst
Reports to: Head of Customer Success
Location: Cheltenham or remote with access to our office, UK hours
The role: The role sits within Customer Operations where our focus is revenue retention and growth. You will be specialising in performing resolution of customer queries in relation to the Volo systems and third-party technologies that Volo integrates with, while offering a high level of customer service.
Primarily you will handle Support Tickets that have been raised by customers through our Live Chat service, ticketing system and phone line. You will focus on taking personal ownership of the queries and resolving them within our Service Level Agreements (‘SLAs’) and with excellent Customer Satisfaction (CSAT).
Job spec: Click here to download the full role specification.
Role: Account Manager
Reports to: Head of Customer Success
Location: Remote, UK hours, with access to our Cheltenham office
The role: As an Account Manager at Volo you will be responsible for working with our customers to become a trusted advisor, helping them to simplify the complex world of multichannel ecommerce.
Using your knowledge and experience of the industry you will provide the insights and recommend strategies that will help our customer to grow their business.
Managing a set of customer accounts you will spend time to understand their business operations, goals and objectives, and establish a relationship with the key decision makers.
Once you understand your customer you will work on developing tactical and strategic plans with them that support short and long term goals.
You will then oversee the implementation of those plans, working with the customer team and internal resources as required.
Job spec: Click here to download the full role specification.
Role: Sales Consultant
Reports to: Head of Marketing
Location: Cheltenham or remote with access to our office, UK hours
The role: The Sales Consultant is a commercially focused individual responsible for delivering on growth targets for the business. The sales consultant develops and closes opportunities brought in by the company’s business development efforts and generates opportunities of their own. The role carries an important connection between Volo and senior decision-makers, guiding our potential customers through the buying process.
The sales consultant works closely with Marketing and the rest of the management team to execute on the company’s business plans. This is a quota-bearing role with a very real opportunity for fast progression within the business.
Job spec: Click here to download the full role specification.
