Your account manager advises you on the business side of things, the what to do. Your support team concentrates on the technical and functional side, the how to do things. Support professionals know how to get the most out of the Volo platform. They provide information and advice in the Volo community resources and forums areas, and take notice of your requests for improvements to the platform. They monitor the Volo platform and systems to keep the engine humming. They also jump on your support tickets and operate escalation procedures to match the severity of your issue.