When growing eCommerce brands like look for ways to manage listings, inventory, and orders more efficiently, the right tools can make all the difference. For Smarks, we were able to provide a solution to streamline operations, scale quickly, and feel confident about future growth. We spoke to Smarks founder, Marc Thomas, to find out more about his experience getting started with Volo.
During the demo process, one feature immediately stood out to Smarks, Volo’s recognition as one of eBay’s best third-party partners, combined with its Shopify connection. “Volo could provide us with the high-quality tools that help us manage listings, inventory, and orders efficiently,” Marc explained.
It was this combination of reputation and technical capability that made the decision straightforward – a solution that could support both current needs and future growth.
The implementation process went very smoothly. The Smarks team were able to get started quickly. “The ease of use and the speed of the process meant we were up and running in days, not weeks,” Marc said. Staff quickly adapted to the system, noting that the integration felt seamless and intuitive. Within days, the team was confidently using Volo for day-to-day operations.
The support provided by their Volo representative played a big role in this smooth start. “Thorough, clear communication and responsiveness made us feel well-supported and prepared,” the team added.
In the first few weeks, one feature stood out as a game-changer to Smarks – the ability to write custom import/export routines. From stock management to listing updates, the team could make creations and amendments in record time.
This newfound efficiency gave the team confidence and a sense of relief. “As a business, we had to ensure Volo could meet our needs at the speed we wanted to scale our business. Not only has it done that, it’s exceeded it in every way.”
Now live, Smarks is focused on expanding sales channels. Their priorities include building eBay store listings and launching a Shopify website by the end of March 2026, with plans to explore additional channels such as Temu thereafter.
Asked to describe Volo in three words, they chose: Reliable, efficient, and supportive – a simple summary of the experience so far.
For small eCommerce teams looking to scale without being overwhelmed, Volo demonstrates how the right platform can:
Interested in finding out how Volo could support your team to scale? Get in touch.