How One Automotive Parts Specialist Scaled with Multichannel Ecommerce Software
Volo Commerce provided the multichannel ecommerce software we needed to connect sales, stock, listings, couriers, reporting and accounts in one central platform.
Mark Yates – Sales Manager
See how a company used Volo Commerce multichannel ecommerce software to centralise its Shopify and eBay operations, double first-year sales and scale to more than 3,000 orders a day during peak periods.
Multichannel ecommerce results at a glance
- Sales doubled during the first year of using Volo Commerce
- Growth from two employees to more than 20 people
- More than 3,000 orders processed and dispatched per day during peak periods
- More than £100 million in cumulative online sales across multiple channels
About the company
We are official dealers for numerous international automotive brands.
We operate exclusively online, selling through multiple Shopify webstores and eBay.
The multichannel ecommerce challenge
Before implementing Volo Commerce, we faced several challenges as our business and online sales channels continued to grow. These included:
- Reducing administration time and improving efficiency
- Maintaining accurate stock control across multiple sales channels
- Creating and managing marketplace listings
- Improving our stock reordering processes
- Communicating effectively with customers
- Supporting continued sales growth
- Expanding across multiple online channels
- Integrating with our accounts system
- Reporting on sales, profit margins and business performance
- Integrating with different courier services
- Maintaining consistent and accurate pricing
We needed one reliable system that could bring all these areas together and allow us to manage the business from a single central platform.
The multichannel ecommerce software solution
How we used Volo Commerce
Volo is now an integral part of our business. We rely on it every day to manage almost every aspect of our operation, including sales processing, stock control, courier management, reporting and accounts integration.
Volo acts as the central hub of our business, allowing us to manage everything through one comprehensive software package.
We use Volo to process sales, print orders, manage stock replenishment, create purchase orders, update our webstores, communicate with customers and carry out many other essential day-to-day tasks.
Most valuable Volo Commerce features
Volo has been a complete revelation for our business, and it is difficult to overstate the value it has provided. The platform offers such a broad range of useful features and capabilities that selecting only a few is challenging.
Channel profiles and stock control
One of the most valuable features for us is the channel profile functionality, which controls how much stock is made available for sale across our different online channels. This enables us to manage inventory accurately and efficiently while reducing the risk of overselling.
Reporting, pricing and profitability
The reporting package is also exceptionally powerful. It gives us almost instant access to important sales, performance and margin information, enabling us to make informed decisions and quickly adjust our listings, pricing and strategy to improve both sales and profitability.
Flexible remote access
Another major benefit is the ability for authorised users to access Volo from almost anywhere. This gives us valuable flexibility and remote access, allowing us to make changes when required and ensure that every part of the business continues to run smoothly.
Results: sales growth and operational scale
Efficiency, growth and scalability
We have seen significant improvements since implementing Volo. It has enabled us to create a business that is far more efficient, streamlined, productive and scalable.
Sales growth
Our growth began almost immediately after installing Volo. Sales doubled during our first year of using the platform and have continued on an upward trend ever since.
Volo has never been a limiting factor for our business. It has successfully handled everything we have asked of it and has remained consistently reliable. It gives us the freedom to be creative with our listings, introduce new product ranges and launch additional webstores quickly and efficiently.
Most importantly, Volo allows us to scale the business without being restricted by our software. As our order volumes, sales channels and product ranges have grown, the platform has grown with us.
Reliable peak-period operations
Volo is extremely reliable, and the platform itself is exceptionally robust. This is particularly important during peak trading periods, when order volumes are high and accurate stock control is essential.
Why we recommend Volo Commerce
A 10 out of 10 recommendation
“Volo Commerce is the essential software platform for any serious multichannel ecommerce business.”
Mark Yates, Sales Manager
Having used Volo extensively, it is difficult for us to imagine another platform offering the same breadth of functionality, reliability and scalability. In our experience, Volo is in a different league from other systems.
We cannot recommend Volo highly enough. For us, it is unquestionably a 10 out of 10.
For any business looking for one central hub capable of managing almost every aspect of a multichannel ecommerce operation, Volo is an outstanding choice. It can help a business become more efficient, streamline its processes and provide the infrastructure required to achieve significant growth.
Volo helped us grow from a small family start-up with just two employees into a large company employing more than 20 people and processing and dispatching over 3,000 orders per day during peak periods.
By using Volo every day, we have achieved more than £100 million in gross sales from products sold online through our various sales channels, supplying customers in destinations around the world.
Quite simply, achieving this level of growth and managing it successfully would not have been possible without Volo.
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