We have a new CEO at Volo Commerce, which is the subject of this post.
The news is already out, so it’s time to update this blog as well. Our COO Tony Kyberd, who’s been in that role for almost the whole of 2020 – and what a year and learning curve that was, for all of us – has stepped into the role of CEO with immediate effect.
Following the acquisition of Volo Commerce towards the end of 2019, Tony was involved in the transition period immediately after in an advisory capacity, and assumed an executive leadership position shortly after the start of 2020. Then followed an intense few weeks of customer meetings and calls, before the coronavirus-enforced UK lockdown made customer calls the only game in town.
Sandy Scott, our ‘outgoing’ CEO and Sandy Scott, the Portfolio Manager for Retail, Textile, and Apparel Tech at FOG, takes up the story in his letter to Volo customers last week, “It has been my honour and pleasure to work with many Volo Customers and to manage the Volo team through the transition since the acquisition by FOG Software Group announced in September of 2019 and I have thoroughly enjoyed that experience. In parallel Tony has been more or less leading this business operationally for the better part of a year. He has done a phenomenal job to date in my view and I believe is a great fit to lead the business into the future.
“As we turn the corner into 2021, I am confident that the path forward for Volo includes growth driven by our customers’ success, and very much look forward to supporting the business as a key piece of our broader FOG retail strategy. Please join me in welcoming Tony as incoming CEO and in wishing him, the team and of course you the best of success in 2021.”
Tony has over thirty years’ experience in senior customer-centric roles, many of which have been overseas. He’s also President of US-based Freestyle Solutions, another established company within the FOG Software Group.
Tony added, “Customer satisfaction is what defined my responsibilities and the job as Volo’s COO. That’s still the case as CEO, arguably more so. 2020 was a year of unprecedented growth for many of our customers, and extremely challenging for a good number of them too. I’ll continue to drive the business with our customers’ long term interests at heart.”
In addition to its work with private sector customers, Volo was also able to make an award-winning donation of its time and technology to help deliver the eBay-NHS PPE portal which has now shipped over 1 billion items of PPE to front line workers and organisations since it was launched in May.
January 2021 was spent with the country in lockdown once more, and it’s no surprise that early figures show the month being up almost 50% on January 2020. Tony and his team have helped the customer base navigate an extremely challenging year and plot the course for long term growth.
This long term strategy focuses on the resilience that comes from having an optimised presence on multiple online channels which include marketplaces like Amazon, eBay and OnBuy, and webstore platforms like Magento, Shopify or indeed Volo. To put in place a proven process for establishing your long term ecommerce success, this ebook is available as a free download.
If you’d prefer to get soundings and guidance from us one-to-one, get in touch with us here and we’ll help where we can.