This is a copy of the release we sent to all our customers today. We thought it was important and helpful to post the communication here too.
The uncertainty of the Coronavirus COVID-19 outbreak presents all of us with challenging business continuity issues. Like you, we are taking every precaution to ensure the safety of our employees while doing everything possible to continue to serve your critical business requirements. We wanted to take this opportunity to share with you the business continuity plans we have in place to ensure we can support your business without interruption.
Thank you for your support. Please keep us informed of developments within your business and advise us if you need further assistance.
We wish you good health over the coming weeks and months.
These are the times and ways of getting in touch. Please note that all listed support times are GMT.
Mon-Fri: 8am-6pm Sat-Sun: 9am-5pm
Telephone: 0808 164 3703 (available till 11pm for emergencies)
WebChat: Access this by clicking the ‘Help’ button found on our support website
Tickets: You can raise a ticket at this link or emailing firstname.lastname@example.org 24 hours a day, seven days a week